My review of customer service on SMF

Arantor

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When we unite against a common enemy that attacks our ethos, it nurtures group solidarity. Trolls are sensational, yes, but we keep everyone honest. | Game Memorial

xrunner

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Re: My review of customer service on SMF
« Reply #31, on May 1st, 2013, 11:43 PM »
DrunkenClam,

If anyone cares to read the thread they'd see I wanted to understand where the guy was coming from.

Examples of me asking the guy questions:

So why do you think it's a problem? Is it subjective or does it relate to your local culture/language?

Just curious, but why do you call it a "problem"? Is it some kind of issue related to how language or writing symbols are used in your country? If you want to re-install SMF just because of this it seems very important like a local language thing.


^^^ Does that sound like I'm being an asshole! If it does then I'm in good company over there.

Maybe it has something to do with his religion? Maybe in his religion you can't put spaces after parenthesis. Who the hell knows if nobody asks? I've heard of weirder things.

I NEVER EVER EVER said it wasn't something he couldn't get changed. But when he could not answer why it was a problem, it was clear it was just cosmetic. Is every cosmetic little thing a PROBLEM with SMF? Of course not. Every little thing people don't like is a subjective little thing they want changed. That isn't a PROBLEM with SMF. It's a desired change in the appearance.

If I created a new account and logged on, and pretended to say - oh what can I use - let's say I said it was a problem that the logo of the forum was at the top of the page and not the bottom. This is a terrible problem! If Kindred et. al. were the ones to initially respond to my post, they give me the business. They wouldn't acknowledge that was a problem. They'd do the SAME thing I did with that guy - all with smiley faces to boot.

Pfffft. Scotty Beam Me Up.

ziycon

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APRAI - Custom Theme - SMF 2.0.5


xrunner

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ethankcvds

  • Good news I finally have a new computer. Bad news I have to RMA the memory got a bad stick of RAM.
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Arantor

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xrunner

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Re: My review of customer service on SMF
« Reply #36, on May 2nd, 2013, 02:09 AM »
I just got 1000 posts over at SMF, so now I'm a "sophist".

I'm not sure if they consider that good or bad. :o

1.
a. One skilled in elaborate and devious argumentation.
b. A scholar or thinker.
2. Sophist Any of a group of professional fifth-century b.c. Greek philosophers and teachers who speculated on theology, metaphysics, and the sciences, and who were later characterized by Plato as superficial manipulators of rhetoric and dialectic.
[1]

Oh you got footnotes! Crap love that mod! One of the best (IMHO), well most useful, ever.
 1. http://www.thefreedictionary.com/sophist

Arantor

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Re: My review of customer service on SMF
« Reply #37, on May 2nd, 2013, 02:16 AM »
Quote
Oh you got footnotes! Crap love that mod! One of the best (IMHO), well most useful, ever.
Given who the author of Footnotes was, is that really a surprise?

xrunner

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Arantor

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Re: My review of customer service on SMF
« Reply #39, on May 2nd, 2013, 02:22 AM »
I look back at the mods I've written and I realise just how many of them are either in Wedge or if they're not already, will be in some form or another. It's actually quite surprising when you look at it.

ethankcvds

  • Good news I finally have a new computer. Bad news I have to RMA the memory got a bad stick of RAM.
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Re: My review of customer service on SMF
« Reply #40, on May 2nd, 2013, 02:28 AM »
Quote from Arantor on May 2nd, 2013, 02:01 AM
My favourite off that was always Don't Stop Me Now.
One of my favorites as well(Though I like a lot of their songs even the one that is considered a hate letter) I was planning on posting it as well.

Arantor

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Re: My review of customer service on SMF
« Reply #41, on May 2nd, 2013, 02:29 AM »
You mean 'Death On Two Legs' from A Night At The Opera? That's not 'considered' a hate song, it's fairly clearly so :P The real trick is knowing who it was 'dedicated to...' ;)

* Arantor is such a Queen fan, he even tracked down that truly, truly awful game based on Queen's music.

xrunner

  • Posts: 192
Re: My review of customer service on SMF
« Reply #42, on May 2nd, 2013, 02:30 AM »
I'm not sure why I missed being aware of this project. I read you mentioning Wedge before but it didn't connect that it was another forum project. There must be (and from what I've read is) a lot of history leading up to this.

Is there anything I can do to help? I'll try to keep up with what's going on and keep investigating the user experience here. I'd love to test it but I know there are probably more capable people doing that now. Shoot, from what I can see I'd consider moving my forum over when it's ready.

Arantor

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Re: My review of customer service on SMF
« Reply #43, on May 2nd, 2013, 02:39 AM »
Quote
There must be (and from what I've read is) a lot of history leading up to this.
Topics like http://www.simplemachines.org/community/index.php?topic=498218.0 are the tail-end of it. It's all documented either here or on Noisen as to what happened and why we felt uncomfortable with things going the way they are going.

Thing is, that was 3 years ago and not really a lot has changed in that time. http://www.elkarte.net/index.php?topic=310.0 is also well worth the read.
Quote
Is there anything I can do to help? I'll try to keep up with what's going on and keep investigating the user experience here. I'd love to test it but I know there are probably more capable people doing that now. Shoot, from what I can see I'd consider moving my forum over when it's ready.
The biggest thing I'd say is read up on what's going on, feel free to ask about any features you think would be useful (or that you miss in other systems, or just that would be useful to your community and that might benefit others)... for example I found an old topic of yours that gave me some interesting thoughts.[1]

I don't know that what I have planned will entirely resolve it but I certainly agree the tools are not up to the job as they stand.
 1. It's http://www.simplemachines.org/community/index.php?topic=412353.0 if you're wondering.

xrunner

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Re: My review of customer service on SMF
« Reply #44, on May 2nd, 2013, 02:58 AM »
Damn!

I just lost a big post. The whole screen filled up with random text when I previewed it. >:(

I know I should have typed in an external editor. Maybe the forum logged me out right in the middle of it all. :hmm:

I'll try it again tomorrow.