An option I was thinking about (plugin?), that would solve some multi-users-using-one-account issues I'm currently having using SimpleDesk would be for a regular user to be able to add and remove CC email addresses from his own profile options. This would allow my corporate users who login using a corporate account to take care of their own notifications when a help desk ticket is updated.
My clients are college admissions offices, and there's usually more than one person in an office whom I support. (Admissions + IT) They like to be able to keep abreast of each others' tickets because it often effects all of them. Because of this, some of them like to setup a corporate login account that they all use. The way it is now, we or they have to setup an email server to receive the single email and forward it to multiple users. If this could be done by a user going to his own profile and setting up CC emails for himself it would simplify my life greatly.
My clients are college admissions offices, and there's usually more than one person in an office whom I support. (Admissions + IT) They like to be able to keep abreast of each others' tickets because it often effects all of them. Because of this, some of them like to setup a corporate login account that they all use. The way it is now, we or they have to setup an email server to receive the single email and forward it to multiple users. If this could be done by a user going to his own profile and setting up CC emails for himself it would simplify my life greatly.