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Messages - xrunner
136
Other software / Re: My review of customer service on SMF
« on May 10th, 2013, 12:03 AM »
I just sent back a constructive PM that has three options that I believe would have resulted in a much better outcome. It doesn't address the core issues of double standards, but these options remove the drama from the thread. Basic forum moderating skills.

Option A (in the thread) -

xrunner, can I have a go at rimh101 for a few posts? Let me try to see what can be done with a one-on-one between me and him, OK?

Option B (in a PM) -

Send me a PM and tell me politely what he wants me to do in the thread - this way it takes away any possible drama out of the thread.

Option C (Warning system) -

I could have been issued a 10% warning notice from the system and I would never have known who sent it. All they had to do was explain what they wanted to do in the warning message. Do they even know how to use the warning system? What a weird thought ...
137
Other software / Re: My review of customer service on SMF
« on May 9th, 2013, 08:53 PM »
Quote from Kindred on May 9th, 2013, 08:46 PM
Well, Arantor, I think that the matter is actually quite simple.
Yes, there are different sets of standards - as with life. You get what you earn.

there those users, like yourself, who have proven helpful over and over and over (with or without snark)
There are users who try to help but are frequently mistaken (if they accept correction, they can move up in estimation, if not, they move down)
there are also users who have not proven anything except that they like to complain and make trouble...

te first set get a fair amount of slack.
the second set get slack enough to hang themselves or pull themselves up...
the third set don't get any slack at all and have to work their way up to ground level to even see the rope

(and of course, there are all sorts of "levels" in between as well, it's not all cut and dried as some seem to think or want.)
^^^ You know what the clear answer is then don't you? DON'T YOU?

If those are the rules, then put it in print as the rules for the SMF support forum.

Here, I'll start you off dear -

There are different sets of standards on the SMF forum- as with life. You get what you earn.

1. There those users, who have proven helpful over and over and over (with or without snark)

2. There are users who try to help but are frequently mistaken (if they accept correction, they can move up in estimation, if not, they move down)

3. There are also users who have not proven anything except that they like to complain and make trouble...

Summary: The first set get a fair amount of slack.
the second set get slack enough to hang themselves or pull themselves up...
the third set don't get any slack at all and have to work their way up to ground level to even see the rope

Now, that wasn't so hard was it dear? That's the problem in a nutshell. There are no rules governing how people get to respond! Just flesh it out a bit more and you'll have it ready for your forum. :+1:
138
Other software / Re: My review of customer service on SMF
« on May 9th, 2013, 08:30 PM »
Quote from Kindred on May 9th, 2013, 08:24 PM
hey Arantor - without getting into it any further, and solely in the interest of truth...

He has twisted the words and meaning and that's not what K@ actually said to him.
Bullshit. I guess I'll have to quote actual text now to defend myself even though I don't like quoting other's PMs.
Quote
But, Kays isn't the idiot that you make him out to be. (comment: I have no idea where that came from, I've never called ANYONE AT SMF AN IDIOT!) If it'd been Arantor who'd made that one push too many, I believe that he'd've done exactly the same.
Kindred dear, why doesn't the staff get out from behind their little secret room and talk to me about this matter. I can defend myself against all comers. I knwo I'm right about this.
139
Other software / Re: My review of customer service on SMF
« on May 9th, 2013, 06:39 PM »
Quote from Arantor on May 9th, 2013, 05:40 PM
The question then becomes: would you guys have treated me any differently? The answer, of course, is yes.
I just got a PM telling me that your post above was read, and that - yes - you would have been treated the same as I was. :wow:

You know, on my forum I deal with delusional members all the time, but I never thought I would deal with them on the SMF forum.
140
Features / Re: Pruning old PMs
« on May 9th, 2013, 06:29 PM »
Sounds pretty good to me. I'll need to make sure the members are aware of the saved flag and that PMs can be pruned via an announcement. Some of them probably have hundreds of PMs that they'd have to go through to mark saved or not, but that's their problem. :whistle:

I assume after an upgrade from SMF all the PMs are defaulted to not saved.
141
Other software / Re: My review of customer service on SMF
« on May 9th, 2013, 05:51 PM »
@Arantor - that's a really good explanation of why I'm upset. As good as I've been able to do on my own.
142
Other software / Re: My review of customer service on SMF
« on May 9th, 2013, 05:36 PM »
Quote from emanuele on May 9th, 2013, 05:31 PM
That said I'm t interested in debating more than this, so do not expect any answer from me on this topic any more (I may, but it would just be a lucky event if I do).
Oh golly. That's really something there emanuele. Really brave of you.

So we get a statement from on-high and then "Dear little xrunner, you should be honored that my presence has graced this thread. I will now return to my palace to rule over the other little people".

You know what? You can't handle the truth.

143
Other software / Re: My review of customer service on SMF
« on May 9th, 2013, 04:39 PM »
I just finished sending a PM about my situation. In response to the typical mushy "we're just human" sort of cold oatmeal they're feeding me, the PM involved explaining to the staff recipient what forum rules are for and why they would have prevented problems like mine. I'm not kidding. I'm explaining rules to a staff member at SMF. If anyone's interested I'll post relevant parts of what I said only.

The only post approaching any sort of rules for the SMF forum as a whole that I could find is this thread -

Forum Etiquette and behavior

It's locked so I can't get a proper quote link. It was last modified in 2006. It unfortunately has a lot of off-topic chitter chatter but here's a few gems -

Jeff Lewis:
Quote
As a general rule of thumb do unto others as you would have them do unto you. If you are typing up a response you feel is clever and spiteful, rethink your post.
and
Quote
Some people may take a comment to be nothing much but others may take it very personally. People need to be aware of these differences and respect that we're not at all the same.
All those two declarations get you is everyone can post what they want to, as long as you feel you are doing unto others as you want them to do unto you. That's entirely subjective. And the statement "People need to be aware of these differences and respect that we're not at all the same" basically is an out for pretty much anything you want to say because "we're not all the same". If one of the guidelines for the forum is "we're not all the same", no one can be judged.

Here's a real gem -

Joshua Dickerson:
Quote
Each board has its own rules.
Really? REALLY? No, not really Joshua. Each board may have it's own subjective judgement calls by staff, but no, there are no "rules" for each board.

Oh and I always like to close with Mr. Runic's famous "Everyone's opinion is valid"

Ha ha ha. That one kills me.
144
Test board / Re: xrunner's testing thread (anyone is invited of course)
« on May 9th, 2013, 01:57 AM »
    • I have three important points here -
      • First point
      • Second point
      • Third point
  • Next bullet
  • Next bullet[1]
  • Next bullet
(click to show/hide)
Fantastic!
 1. a footnote
145
Test board / Re: xrunner's testing thread (anyone is invited of course)
« on May 9th, 2013, 01:45 AM »
146
Test board / xrunner's testing thread (anyone is invited of course)
« on May 9th, 2013, 01:36 AM »
Since I can't go behind the curtains I will test some things here, and also because I have too much free time. :)

This is a sentence [1]
 1.  this is footnote #1[1]
 1. this is footnote #2[1]
 1. this is footnote #3[1]
 1. this is a smily :whistle:[1]
 1. the text is shrinking ...
147
Other software / Re: My review of customer service on SMF
« on May 8th, 2013, 11:28 PM »
Quote from Arantor on May 8th, 2013, 11:20 PM
That's the greatest matter of issue for sm.org; there actually aren't any rules anywhere, it's simply 'don't be a jerk' for any given judgement of jerkness. Which is where half the problems begin.
Exactly. As I have been told, it's all a matter of "perception". Somebody "perceived" I was being too forceful, yet another "perceived" a joke about the whole thread was fine after I reported it (that's what I was told), and yet another "perceives" it's OK for you to say "it has proven to be a fantastic waste of time".

But if I "perceive" I want to find out why a fucking space after a parenthesis is a big deal, well that's completely insane. I'm a total asshole. I'm damn near worthy of being banned for that.

Well you know what I perceive? The way things are done there is idiotic. Oh, and everyone's opinion is valid (except when a moderator perceives it isn't).

Now - bring on the trolls (you know whop you are)!

148
Other software / Re: My review of customer service on SMF
« on May 8th, 2013, 11:13 PM »
Quote from Arantor on May 8th, 2013, 11:05 PM
That's the thing, though... yes, I said there was a waste of time but my choice of wording was very careful. You can draw the conclusion that it's an insult. You can also draw the conclusion it is a statement of fact because I didn't outright say *he* was a waste of time. Merely that even when it was explained 'it was proven to be...' because it was, all the effort has largely been a waste of everybody's time.

Ambiguity is very important ;)
LOL. I need to be more clever in my methods of insults. I can do it, for sure. But I've been too pissed off at that group to even post there anymore, and over the last few days I've not really missed it. I doubt I'll ever do a lot there anymore. I don't really need help anymore, and I don't plan on changing my forum until I switch over to this project.

You know, I asked K@ to show me the rules that apply to people responding to members seeking help, and he never could point me to any. Funny ha ha.
149
Other software / Re: My review of customer service on SMF
« on May 8th, 2013, 11:03 PM »
Oh my.

I see the parenthesis thread isn't dead yet. He;s stillnot satisfied.

I see Arantor can tell the dude he's a waste of time (which I agree with), but I get kicked in the balls by a staff member for asking him why it was a problem. :lol:

Hahahahaha. It's like I have another comedy channel to tune into now.

150
Archived fixes / Re: Minor suggestion to some modify profile labels
« on May 8th, 2013, 01:48 AM »
I searched for "notifications label" before posting and got nothing. Never know what people will call something. :)