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Converting WedgeDesk
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PantsManUK

  • [me=PantsManUK]would dearly love to dump SMF 1.X at this juncture...[/me]
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Re: Converting WedgeDesk
« Reply #45, on September 23rd, 2011, 01:45 PM »
RT is lovely and all (very pretty interface, for instance) but for complex development projects I don't think it would work too well (where MantisBT shines).

Mantis has a few rough edges, but it's nothing we haven't been able to code around ourselves... Makes upgrading fun though :eheh:
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Arantor

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Re: Converting WedgeDesk
« Reply #46, on September 23rd, 2011, 02:28 PM »
Yeah, that's the message I was getting from RT is that it's pretty but it didn't look like it could cope with something more complex.

Meanwhile, WD occupies a fun place because when I go live with wedgedesk.com, I'm going to be using it for both helpdesk and project tracker, so I'm intentionally supporting both styles (which is why the Mantis-esque layout is being introduced, amongst other things)
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PantsManUK

  • [me=PantsManUK]would dearly love to dump SMF 1.X at this juncture...[/me]
  • Posts: 174
Re: Converting WedgeDesk
« Reply #48, on September 23rd, 2011, 03:55 PM »
See, now that's (mostly) familiar. You can see our colour scheme in the screeny I posted (even though all my tickets are closed).

Arantor

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Re: Converting WedgeDesk
« Reply #49, on September 23rd, 2011, 03:59 PM »
*nods*

There's a whole bunch of stuff I'm going to be picking up in WD, like differentiating between closed and resolved, and stuff like that - and making it a ton more flexible in other ways too, because I'm hardcore like that. (The notion of a unified helpdesk and project/bug tracker seems appealing to me, and if I can unify it into the system I normally use for authentication and so on, so much the better.)

Oh, you should see the plans I have for the future, not just WD but for the Wedge add-ons I plan to write (for the stuff that I think is desirable/useful but too big and expansive to be in core), it's going to be a glorious ride. :D

Nao

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Re: Converting WedgeDesk
« Reply #50, on September 28th, 2011, 10:32 AM »
Yeah... Now it's definitely ringing a bell :P

Dismal Shadow

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Re: Converting WedgeDesk
« Reply #51, on November 15th, 2012, 02:05 PM »
I am curious about this, will Wedgedesk able to assign roles instead of usernames. Last I tried, you can only assign tickets to usernames in Simpledesk. Sorry to resurrect this thread.
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Arantor

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Re: Converting WedgeDesk
« Reply #52, on November 15th, 2012, 02:47 PM »
That's still the case but the plan is to change it. To be honest, though, it needs much more work than what it's had so far. Like gutting and starting over.
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