I wouldn't be able to handle the stress, I know I am capable of whipping one up but there is a support issue. I don't handle user support request all that great. Even though trying to keep a calm temper, I just want to lash out.
I do that anyway, even now. Predominantly it's the people that complain about not having 'Wedge right now' or wanting to know where they can download it without bothering to notice that it isn't for download at present.
Now, I know I can handle the support load, I certainly was able to cope with a decent chunk of SMF's for the time I was on the team, and I know Wedge far better than I knew SMF's code back then. So it does come back to temper and so on.
Mind you, there is one important difference between my position with Wedge and my position with SMF... if something is obviously broken in Wedge, I'm going to fix it, and by 'broken' I don't just mean 'actively buggy'.
My favourite examples of this are:
* return to topic after posting
* OMG people can see topics they're not supposed to be able to on Who's Online
The return to topic after posting is one of those things I never really quite understood why it was so important. But it is important for many people. Now, given how many people ask about it on sm.org, you'd start to wonder why no-one ever thought of making it the default. But from what I remember, it was suggested and shot down for some reason. I have no idea why, I think it would be a sensible thing to make a default for.
As for the who's online thing, I know precisely why it's done that way - you as an admin can see every topic. Consequently, you can see all the topic titles. But the user can't, if they can't see the topic. So you have to reassure people about this.
Now, there's three ways you can deal with this situation. You can do what SMF does, and regularly reassure people that it's all good. You could go a step further and document it in the manual, and link people to it when they ask, something I hope will happen with the wiki, but I don't know. Or you could actually go a step further and attempt to fix it. I came up with a solution prior to starting on Wedge, I even discussed it with Norv at the time, and the best I got was a polite 'hmm, interesting'. So naturally, I added it to Wedge without any hesitation!
This is something that appeals to me as a developer: if someone keeps asking about something, it suggests there's a problem, so instead of explaining it, fix it so it doesn't need explaining.
The ultimate goal is to make the software not require much in the way of general support, so that support issues are for real bugs and genuine problems, not software-usability created issues (which is a *significant* factor in SMF's support area right now)